Overview
At BM Forever Flawless, your satisfaction is our top priority. We are committed to ensuring that every product you receive meets the highest standards of quality and accuracy. However, in rare cases where you receive an incorrect or damaged item, we are here to make things right quickly and fairly. Please review our refund and return policy below for details on how we handle such situations.
Wrong Product Received
If you receive a product that does not match your order, we will arrange a free pickup from your address. Once the item is received and verified at our facility, we will either ship the correct product or issue a full refund within seven working days.
To qualify for a replacement or refund, the product must be unused, undamaged, and returned in its original packaging. All original components — including receipts, labels, price tags, warranty cards, and accessories — must be included. Products showing signs of use, damage, or missing parts will not be eligible for a refund or replacement.
Damaged Product Received
If your order arrives damaged, you may request a refund or replacement. To process your claim, we require clear video proof of the damage as evidence. We strongly recommend recording a video while unboxing your order directly from the sealed delivery package. This helps us verify that the damage occurred during shipping.
Refund or replacement requests submitted without valid video proof, or videos recorded after the package has been opened, unfortunately cannot be accepted. Once your claim is verified, we will process your refund or ship a replacement within seven working days. Our goal is to provide a smooth and transparent resolution for every customer.
How We Protect Your Information
We value your trust and take every possible measure to safeguard your personal information. All sensitive data is transmitted through secure servers using advanced encryption technology to prevent unauthorized access, alteration, or disclosure. While we strive to maintain the highest security standards, please note that no method of data transmission or electronic storage can be guaranteed to be completely secure.
Need Help?
If you have any questions or concerns about returns or refunds, please contact our support team at info@bmforeverflawless.com. Our customer care team is always ready to assist you and ensure your issue is resolved promptly.